At www.lbsooq.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to assist you with our refund and return process.

1. Return Policy

  • Eligibility for Returns: We accept returns for most products within7 days from the date of purchase. Items must be unused, in their original packaging, and in the same condition as when they were received.
  • Non-returnable Items: Certain items are non-returnable due to hygiene or safety reasons, such as [example: personal care products, electronics with opened seals, custom items, etc.]. Please check the product description for return restrictions before purchasing.
  • How to Initiate a Return: To initiate a return, please contact us at info@lbsooq.com with your order number and reason for return. You will receive instructions on how to return the item.

2. Refund Policy

  • Refund Eligibility: Refunds are processed for items that are returned within the specified time frame and meet our return conditions. Refunds will be issued to the original payment method once we receive and inspect the returned item.
  • Partial Refunds: In some cases, partial refunds may be granted for opened or damaged products, depending on the condition of the item.
  • Shipping Costs: Shipping costs are non-refundable, and you will be responsible for the return shipping fees, unless the return is due to a defective or incorrect product.
  • Processing Time: Refunds will be processed within 7 business days after we receive the returned item. Please note that it may take additional time for the refund to appear on your payment method, depending on your bank or credit card provider.

3. Exchanges

If you would like to exchange an item, please follow the return process and place a new order for the item you wish to receive in exchange. Exchanges are subject to product availability.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 1 days of receiving your order. We will provide a full refund or send a replacement, depending on your preference.

5. Canceling an Order

If you wish to cancel your order, please contact us immediately. Once the order has been processed or shipped, we may not be able to cancel it. However, you can still initiate a return once you receive the product.

6. How to Contact Us

For any questions or assistance with returns, refunds, or exchanges, please contact us at:

Email:info@lbsooq.com
Phone: +961 3 368 868
Address: Lebanon,Mount Lebanon, Maten, Beit Chabeb